For us hospitality is “an art” that expresses itself through an excellent, personalized service, aiming to create unique experiences. From Rome to New York, passing through London, each of our hotel greets guests with a friendly smile and great professionalism. We work passionately to anticipate their needs and offer them a memorable and rewarding stay through a highly tailor-made approach.
The quality standards of our hotels are the same across the board, but each property has its own personality and uniqueness. We’ve created a different plan for each one, choosing to interpret the hotel as the expression of the city that hosts it, although they all boast a typically Italian design that is characterized by attention to detail, elegance and comfort. In particular, in the hotels in London, Paris and New York, we aim to be a model for all those who love Italian style in hospitality and quality of life.
Uniqueness is an important value for us. We all feel like “artisans” of hospitality, we think of our hotels exactly as an artisan would think about his/her product in terms of distinctiveness, and this is the reason why each hotel is different, why it has its own name and stylistic identity that makes it stand out from the others, making it recognizable from the outside. The design of the rooms and the common areas in each hotel are the result of a careful and lasting research and of extreme attention to detail, both for the furnishings and the accessories, vaunting one-of-a-kind, high-quality pieces.
The same attention is dedicated to the service we provide to our guests, which is able to anticipate their needs and exceed their expectations. An important strategy to ensure client loyalty is certainly a personalized service, which is the essence and winning key of our craft. The hotel is a haven and, at the same time, a stage where the interesting lives of our guests weave together: each guest has a story to tell, a reason that brought him here, and for this reason, it’s essential to dedicate time to be able to understand the many facets of each story.