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#bestarbesafe, Covid hotel sanitation protocol | Starhotels - photo 1

Today more than ever, your well-being and comfort are particularly important to us.

With the help of a team of experts and in compliance with the provisions of the national and international health authorities (WHO), we have created the #bestarbesafe Protocol, to protect the health of our guests and of our staff.

New travel conditions for the UK

24-hour Screening Service

The collaboration with Medical Care Milano by Chiarini Group allows our guests to take advantage of  a Covid-19 Screening service, comfortably in their rooms or in a private area of the hotel.


Reserve your private Screening:

Starhotels E.c.ho

Rosa Grand Milano-Starhotels Collezione

Green Pass Verification*

Starhotels uses the VerificaC19 APP to verify the validity of guest’s green pass mandatory to access its services, such as indoor catering, gym, wellness centers.


*based on current legislation.

Cleaning and routine sanitation of the rooms

At each departure, the room and the bathroom are completely sanitized and aired for at least 60 minutes.

More frequent cleaning of air conditioning system

Both the inflow of external air and the frequency of cleaning the filters with the use of suitable disinfectant products have been maximized.

Safety equipment for guests and hotel staff

Specific personal protective equipment has been provided for hotel staff and a Safety Kit will be available for guests (Mask and disinfectant gel sachets). Guests will also find numerous hand sanitizer gel dispensers in all common areas and at hotel bars and restaurants.

Frequent Cleaning and reorganization of common areas

All the common areas of the hotel are sanitized several times a day with specific equipment. The areas have been reorganized to ensure social distancing and an adequate level of security. In this regard, special signs have been prepared that will help our guests maintain the correct distance and follow the anti-contagion rules and the correct routes to enter and exit the hotel and common areas.

Reorganization of the meeting and event spaces

The spaces and flows of entry and exit from the meeting and event areas have also been completely revised on the basis of the rules of social distancing: all meeting rooms have adapted their capacities and are available in different set-ups to meet any needs of our guests.

New service solutions and food & beverage proposals

Breakfast is served à la carte or in your room with an innovative Breakfast Box. Our Chefs have created new proposals for lunch and dinner, favoring local products that follow the seasonality, with presentation and service methods that take into account all the safety criteria. All paper menus have been eliminated.

Staff training

All Starhotels staff has been trained in relation to the new procedures and service standards required by the security protocol and the certification process.

Involvement of our suppliers-partners

Our suppliers and partners have adopted the protocol and new guidelines for the safety of guests and staff.

Supervisory and certification committee

An internal Supervisory Committee has been set up to verify the various stages of protocol implementation, exercising control, monitoring and updating activities through the use of an internal structured certification process.