the philosophy
OUR
VISION
Our passion: hospitality
Our home: the world
Our style: pure Italian
Our goal: your comfort
OUR VALUES
Italian
spirit
Italy is world famous for its iconic destinations; natural,
architectural and artistic beauty; distinctive style and the warmth
of Italian family life. Our family-run group of luxury hotels
capture and embody Italian style, passion and warmth, even in New
York and Paris. Each conveys the spirit of the destination city and
concept choice, all together forming pieces of a precious
collection, and personally guided by generations of the Fabri
family.
Respect
The warm and hospitable welcome you receive at all of our hotels is
an expression of our respect for guests and for one another. We
strive to anticipate all our guests' different needs, whether they
are staying with us for business, pleasure or both, and value and
listen to different points of view. We treat everyone with fairness
and dignity.
Teamwork
We believe we best fulfill our mission and vision when we work
together. Our attitude is one of mutual support, while also valuing
each individual's contributions. Tight managerial control across
the group maintains brand standards and consistency, while also
encouraging individual enterprise.
Empowerment
Members of the team throughout our network are empowered to meet
and exceed expectations, thanks to rigorous training and designated
individual authority.
Excellence
We strive to achieve the highest standards of excellence in every
aspect of our business. This is particularly evident in our five
luxury Collezione hotels - our exceptional city centre hotels in
New York, Paris, Milan, Venice and Trieste. Each has a unique and
exceptional style concept while also staying true to the spirit of
all Starhotels.